Refund Policy
REFUNDS
We ask that careful consideration is taken before renting a garment as our policy is as follows.
One Fit Hire Limited has a credit only cancellation policy that allows customers to make a cancellation within 12 hours of their purchase in exchange for store credit or another garment of the same or lesser value. If a cancellation request is made after 12 hours has passed, we are unable to offer you an exchange/store credit.
If you receive a garment that is not up to the quality that we described it to be at, then you must contact us within 24 hours of receiving it to be eligible for a reimbursement. Reimbursements do not include shipping costs. An image or video is also to be attached to show proof of quality.
We do not offer refunds if the garment does not fit, or you do not like how it fits on you. That is the risk of renting, however, we do allow for the customer to exchange the size of the dress (if available). It is up to the customer to contact us within 24 hours of receiving the garment, to be eligible for an exchange in size.
POSTAL TRY ONS
We do not send garments out for try ons.
REFUNDS
Refunds are only offered if the garment you received is stained or damaged prior to ordering. However, all garments are checked, sanitised and steamed before being sent out and checked again when they are returned. We do not offer refunds for any other reason than that, which is stated here. Once your return is received, we will inspect it and notify you of receiving the return. We will then alert you as to whether or not your refund will be accepted. If your refund is accepted, we will process that for you, and a credit will be applied to your credit card, or whichever method you had used to purchase the garment. This will be done over the course of 72 hours from the issue being brought up. This allows ample time.
If you are rural, and do not make it known to One Fit Hire that you are. We are not responsible if orders are late to you. You take the risk of it running late, however our shipping service ships overnight to rural areas.
If you have not received a refund, first check your bank account. If it is not there, then get in contact with your credit card company, as it may take a little while before your refund is officially processed. Then check with your bank, there may be some delay with them over the processing of it. Finally, if that has come up with no results, then get in contact with One Fit Hire via our email OneFitHire@gmail.com or instagram @onefithire
We only offer refunds on full priced items, we do not offer refunds on items that are for sale or on accessories due to hygiene reasons.
When returning garments, please use the bags already provided for you. If you lose that bag, you must replace it at your own cost. The shipping method must be tracked, so that we know where it is. Failure to do this incurs an extra charge at your expense.
COVID-19
As a result of COVID-19, it is understandable that events have been postponed or cancelled. As well as this, it is also understandable that customers book weeks in advance to secure their garment for their event.
Thought has been given to these circumstances and store credits will be issued to customers who fit the above criteria, no refunds will be processed. The store credits will be valid until the end of the year (2020) otherwise to be booked prior for a date in 2021. Store credits can be used over multiple orders and can be processed using normal payment methods, afterpay or paypal.